Conversational IVR & Chatbot
It is the technology that enables users to establish a dialogue by texting or talking as if there is a human being in the digital environment and to get quality service by allowing them to complete or do some tasks quickly. With this technology, users can access the institution they want to reach, the corporate switchboard, call center, website, mobile application or any social media platform that is communicated with, and get service they want. Thanks to the solution that includes speech recognition, text synthesis and natural language processing technologies, it enables users to access all kinds of information without having access problems.
Speech and Text Analysis
It provides meaningful and comprehensive analysis by converting the voices/speeches recorded in digital media such as telephones and videos into text and reporting them with data mining. It includes keyword search, sentiment analysis, trend analysis and similar features, and provides detailed analysis of voice/speech.
Vocal Passphrase
The human voice is as unique and personal as a fingerprint. The fact that it cannot be copied or forged makes the voice signature a more secure verification method compared to methods such as password and security questions. Thanks to the voice signature, users can quickly perform transactions that require security, especially on the phone, without any questions.
Blacklist Identification
In the field of public security, it can be used to assist in crime prevention, investigation work in forensic cases and other audio-related analysis. The system generates a similarity score by comparing the created voice signatures of individuals with the voices of one or more people on a phone or video recording or in a database. With this similarity score, it can be presented as a program that can help experts in the process of forensic investigations as well as generating alarms to the authorities during phone conversations.
Voiced Outbound Calling
It is an outbound call solution that can reach the specified phone numbers at specified time intervals through the system web interface, play the previously recorded messages or evaluate satisfaction by creating mutual dialogues, and conduct surveys and analyzes.
The system, working in integration with speech recognition and text to speech technologies, can ask questions to the people who are wanted to be reached and report the answers, and also can analyze the voice messages left by the users and report the evaluations about the service provided by the institution as positive or negative.
